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Cloudways Review 2022: Is It Worth Your Money?

By Aquif Shaikh

Jul 4, 2022

Cloudways is one web hosting provider that's gaining a lot of traction. From being a small host to one of the largest Managed Cloud Hosting Provider, Cloudways has come a long way.

So, is Cloudways worth your money? Or is it just another web hosting company that has been over-hyped? Let's find it out in this Cloudways Review 2022.

Please note, this is a very long and detailed Review of Cloudways. However, if you are in a hurry you can read the first quarter of the article where I have included the essence of this Cloudways Review.

Cloudways Review 2022 Summary

Cloudways Logo

Performance

Cloudways uses a customized performance stack called Thunderstack that greatly speeds up their page load times.

Uptime

Cloudways uses servers from the top cloud hosting providers. So server downtime is minimal. Moreover, server update related downtime is low too.

Support

Cloudways support has improved a lot in the last few months. From slow response times to quick solutions, they have become highly reliable.

Summary:  Cloudways is an affordable Programming as a Service (PaaS) provide that procures servers from Cloud Hosting Providers like Digital Ocean, Linode, Vultr, AWS and GCP. The performance of their servers is good and since they only work with the best Cloud Hosting providers, the uptime is top-notch.

Their Server Stack called Thunderstack is really quick. So, you can expect faster page load times. In addition, with 2GB RAM and higher plans you get free Object Pro Cache worth $79/month which can further speed up mission critical websites

Another feature that boosts their speeds is the Cloudflare Enterprise Addon that comes at a nominal cost.

Their support too has improved a lot in the last few months. From waiting several minutes for a response to quick and fast solutions, they have improved leaps and bounds.

Exclusive Discount For Blogging Ocean Readers: Cloudways offers a free 3-day trial without credit card. However, Blogging Ocean readers can use HB20 coupon, to get additional $20 Hosting credits which is almost 2 months of free hosting. 

Alternately, Blogging ocean readers who want to enroll for Cloudways plan of $27 or higher value can use the coupon BOCEAN25 to get 25% off for 3 months.

Pros Of Cloudways
  • Cloudways is quite affordably priced
  • They offer multiple data centers in six continents
  • Free Object Cache Pro plugin with 2GB RAM or higher VPS
  • All Cloud Hosting Providers at Cloudways offers rock solid uptime.
  • They have several developer-friendly features including SSH access
  • No long-term commitment with hourly billing
  • Cloudflare Enterprise plan at nominal cost of $4.99/month/website
Cons Of Cloudways
  • Email Hosting and SMTP servers are not included in price.
  • File Manager is not available. So you have to rely on SFTP.
  • Because their control panel offers too many features for managing servers and apps, it can get confusing
  • Offsite backups are chargeable and cannot be turned off

Overall Rating For Cloudways

Cloudways Review 2022: Is It The Best Cloud VPS Provider?

Cloudways is among the most popular Cloud VPS providers. So, should you go get their services? Let us find out in this Cloudways Review for 2022

Things I Like About Cloudways

1. Affordable Pricing With Free Trial

Who doesn't like free stuff? I do and I am sure you do too. Cloudways offers a risk-free 3-day free trial so that you can try their services before upgrading to a paid plan. You don't need to share your credit card details to enroll for their free trial

Cloudways Free Trial

And beyond that too, Cloudways is priced quite affordably starting at just $10/month for their 1GB RAM Digital Ocean VPS. Vultr and Linode servers start at $11 and $12 respectively.

Also, like a cherry on the cake, when you upgrade to their paid plan, Blogging Ocean readers get $20 worth free hosting credits; that's almost 2 months free hosting. Just make sure to use our exclusive Cloudways Promo Code HB20 during signup to get the credits.

Alternately, you can claim a discount of 25% for 3 months with coupon BOCEAN25. This coupon is suitable if you want to get their VPS worth $27 or more so that your discount exceeds $20.

2. Scalability

Cloudways is highly scalable. For Digital Ocean and Linode you can go from 1GB RAM to up to 192GB RAM VPS. AWS, although does not have 1 GB RAM option, they too support up to 192 GB RAM.

Of course, scaling up is very easy and can be done anytime you feel the need to add more resources. So, if you are looking for scalability of Cloud Hosting and don't want to get into the hassles of managing your server, Cloudways is a great option for you.

Cloudways Is Scalable

3. Worldwide Data Centers

When I say worldwide, I mean it. Since Cloudways brings together 5 best Cloud Hosting Providers, you are more likely to find a server near your target audience than any other hosting provider. With Cloudways, you get data center in all continents except Antarctica. (Who needs a server in Antartica, though?)

4. Free Object Cache Pro Worth $95/month

Another freebie? Yes, that's right. Cloudways customer with 2GB RAM or higher VPS can get the Object Cache Pro plugin worth $95/month for free. You can read more about the benefits of Object Cache Pro on Cloudways Blog or visit the official website of Object Cache Pro.

Cloudways Review

5. Managed Magento Store and Managed WordPress Blog On The Same Platform.

Admit it, most Shared Hosting or VPS don't optimize their servers for a specific application. As for managed hosting, a Managed Magento hosting won't allow you to host a WordPress blog. The same principle applies for Managed WordPress hosts and so on.

However, Cloudways separates each app on the server and individually optimizes it for performance. Thus, you get an optimized Magento website along with a Managed WordPress blog, all on the same server. 

So you no longer have to rely on multiple hosting companies or plans for your requirement.

6. No Long-term commitment

Cloudways charges you per hour. So you only pay for the time you host with them. This is great considering the fact that most Managed VPS Hosts will try to lock you into annual or longer duration plans by offering higher discounts only for long-duration plans.

7. Developer Friendly

Most Managed Hosting providers don't offer root access to clients, thus severely restricting the developers from making any tweaks. Although Cloudways does not provide root access, it does give considerable freedom in managing your server. 

Apart from that, at Cloudways, you can deploy applications via GIT as well as transfer your servers to your client's account after project completion. 

Although Cloudways does not provide root access, they make sure to provide SSH access at server as well as application level.

8. Good Customer Support

I'd be honest here, Cloudways had been one of the worst when it came to customer support. However, in the last few months their support quality has improved leaps and bounds. They are now more quick and reliable when it comes to customer support.

9. Good Uptime

Since Cloudways has tied-up with only the best Cloud Hosting Providers in the industry, their uptime is highly stable. Even the maintenance and software upgrade related downtime is minimal and almost zero.

10. Good Speed

Cloudways offers a customized server stack that they refer to as Thunderstack that uses Apache Webserver with NGINX as reverse proxy. Memcached is enabled by default whereas on 1GB RAM server Redis cache is optional.

However, on 2GB RAM and higher server, Redis cache is activated by default and managed by the Object Cache Pro plugin. All this helps you to greatly improve speed of your application.

In our tests, Cloudways 2GB RAM server outclassed similarly priced WPX Hosting which comes with fast LiteSpeed Webserver. You can read more about it in our comparison of Cloudways Vs WPX Hosting

Things Cloudways Could Improve

1. No Free Email Hosting AND SMTP Server

Cloudways does not allow you to send any emails through their servers. So for email hosting, you will have to go with their paid add-on, which although cheaper, will still cost an additional $1/month/account. You can alternately use your own email hosting

As for transactional emails, you can either go with their Elastic Email Addon or use your own SMTP server, whatever suits you the best.

2. No File Manager

Another major drawback of Cloudways is the lack of file manager. So you'd have to stick with SFTP with Cloudways. While most developers won't mind it, beginners moving from cPanel hosting will find it to be a bit unfriendly.

3. Custom Control Panel Is Confusing

Cloudways comes with server-level as well as application-level management. So, the control panel interface looks confusing as you often have to move back and forth from Application Settings and Server settings to find the right option.

4. Offsite Backups Are Chargeable And Cannot Be Turned Off

Unlike competitors, Cloudways charges you for offsite backups. However, if you are using your own backup services, there is no way you can turn it off. So, you will end up paying a minimum of $0.5 even if you don't use their service and reduce backup duration to longest possible time.

About Cloudways

Cloudways is relatively new to the web hosting industry being founded in the year 2012 by Aaqib Gadit and Pere Hospital. It is headquartered in Malta in Europe.

Technically, Cloudways is not a Web Hosting provider, rather it's a Programming-as-a-Service (PaaS) company that procures servers from top cloud hosting providers like Digital Ocean, Vultr, Linode, Amazon Web Services (AWS) and Google Cloud Platform (GCP) and adds their own server stack and firewall to it.

Cloudways also provide you with an easy-to-manage control panel that comes with 1-click install of several applications as well as SSL.

Plans And Pricing

Cloudways allows you to get servers from 5 IaaS Cloud Hosting Providers including Digital Ocean, Vultr, Linode, AWS and GCP. There are at least 10 plans available for each of the hosting provider. Therefore, it's not possible to sum it up all here.

However, below table shows configuration and pricing for lowest and highest plan for each of these Cloud Hosting Provider.

Cloud Hosting Provider

Lowest Plan Details

Monthly Pricing

Highest Plan Details

Monthly Pricing

Digital Ocean

1 GB RAM

1 vCPU

25 GB SSD

1 TB Transfer

$10

192 GB RAM

32 Core Processor

2840 GB SSD

12 TB Transfer

$1035

Vultr

1 GB RAM

1 vCPU

25 GB SSD

1 TB Transfer

$11

96 GB RAM

24 Core Processor

1600 GB SSD

15 TB Transfer

$735

Linode

1 GB RAM

1 vCPU

25 GB SSD

1 TB Transfer

$12

192 GB RAM

32 Core Processor

2840 GB SSD

20 TB Transfer

$1205

Amazon Web Services

2 GB RAM

Rest Can Be Customized

Varies significantly

384 GB RAM

Rest Can Be Customized

Varies significantly

Google Cloud Platform

1.7 GB RAM

Rest Can Be Customized

Varies significantly

120 GB RAM
Rest Can Be Customized

Varies significantly

Data Centers

Like pricing, the available data centers too vary greatly for Cloudways. Below are the data centers available with each of the Cloud Hosting Providers.

Cloud Hosting Provider

North America

Europe

Asia

South America

Africa

Australia

Digital Ocean

San Francisco

New York

Toronto

London

Amsterdam

Frankfurt

Singapore

Bangalore

-

-

-

Vultr

Seattle

Silicon Valley

Los Angeles

Dallas

Chicago

Atlanta

Miami

New York (NJ)

Toronto

Mexico

London

Amsterdam

Paris

Frankfurt

Stockholm

Tokyo

Seoul

Singapore

Sydney

-

-

Linode

Newark

Dallas

Fremont

Atlanta

Toronto

London

Franfurt

Singapore

Tokyo

Mumbai

Sydney

-

-

Amazon Web Services

North Virginia

North California

Ohio

Oregon

Montreal


Ireland

Frankfurt

London

Paris

Milan

Stockholm

Singapore

Seoul

Tokyo

Mumbai

Hong Kong

Bahrain

Sydney

Sao Paulo

Capetown

Google Cloud Platform

Iowa

South Carolina

Oregon

North Virginia

Las Vegas

Montreal

Belgium

London

Netherlands

Frankfurt

Finland

Mumbai

Taiwan

Hongkong

Singapore

Tokyo


Sydney

Sao Paulo

-

Registering With Cloudways

Registering at Cloudways is a simple 2-step process. First, you can visit their home page using the below button

On the home page you can click on "Start Free" option as shown in the screenshot below

Cloudways Home Page

This will take you the below page where you will be asked to enter a few details. Clicking on the "Start Free" button will activate your 3-day free trial and take you straight to the Dashboard

Cloudways Registration Form

Get Exclusive Discount Or Get Free Hosting Credits

I have negotiated two deals with Cloudways. With the first deal, at the time of signing above, you can use Cloudways Discount Code BOCEAN25 to get 25% discount on any Cloudways plan for 3 months. The second deal will get you free $20 Hosting Credits with the Promo Code HB20.

The first deal is best if you want to go with a Cloudways plan of $30 or higher, while the second deal is the best for cheaper plans.

Once into the Dashboard you will be asked to confirm your phone number and email in order to activate your free trial. This is done to avoid misuse of the trial period. 

Cloudways Review 2022: Dashboard Account Verification

Overall, registering with Cloudways is a breeze. It's one of the fastest I've seen for any web hosting company.

Cloudways Review 2022: Spinning Up A VPS Instance

Registering with Cloudways is a one-time process. However, you might need to deploy and destroy VPS instances several times. So how easy or difficult does Cloudways make the entire server and application set-up process? Let us check the same.

Once you update your billing details or confirm your account for free trial, you will be able to set-up your application and server, If you aren't logged in, you can login to go straight to your Cloudways Dashboard where you can see the list of all your servers. If you are just starting, you will instead see an option to spin up your server as shown below.

Cloudways Review 2022: Deploy Application

The first thing that you need to do is choose the application that you want to install. As of time of writing this review, the supported applications were WordPress, WooCommerce, Laravel, Magento and Custom PHP applications. 

The WordPress App comes with three options, Cloudways Optimized version, a Clean WordPressas well as WordPress Multi-site. As the name suggests, the Cloudways optimized version comes with some Cloudways specific tweaks including Cloudways' own Breeze Cache plugin pre-installed.

Cloudways Review

Once you select the application you want to install, you will then have to Name your app and the server that will make life easier for you if you have several servers and apps. You will also have to create/select a project for better organization.

Once you enter the above details, you will be able to select a Cloud Hosting Provider of your choice along with the size of your VPS server. As you use the slider to select the server size, on the bottom left you also see your hourly pricing as well as it's monthly cap.

So for Digital Ocean Premium Intel servers it is $0.0167/hour with a cap of $12/month. You can also select the location of your server from the location drop down menu

Cloudways Review

Surprisingly, as you can see in the image above, there is an upsell here. Although a 1GB RAM server should be sufficient for most small sized websites, they somehow to scare their users into buying a 2GB RAM Server by displaying a clear warning. And once you upgrade, there's no scaling down. However, you can clone the server to a smaller sized server

I've previously tried using Cloudways for my blog that was getting a rough Realtime of around 40 and the RAM never exceeded 300MB. Though, mine was a light-weight blog and I was using Cloudways CDN, which might have further reduced load on the origin server. 

Anyway, once you enter all the details, the Launch Now button will be activated which you can click to deploy your selected application on the selected server.

Cloudways Server Deploying Prompt

For me, the application set up time shown by Cloudways was 7 minutes. However, the server along with the application was ready in about 4 minutes which I feel is fairly quick considering they add all they optimizations to your server.

Once the server is deployed, the red dot on the side of left side will become green indicating that the server is live. You will also see a drop down menu on the right side which can be used to stop, restart and delete the server along with a few more options.

Navigating Through Cloudways Dashboard

Navigating through Cloudways Dashboard isn't as easy as in the case of cPanel Dashboard. There is definitely a learning curve. Things get more complex mainly because Cloudways offers you two Dashboards, one to manage your servers and the other one to manage your applications.

However, it won't take you more than half an hour to get hold of everything. So, let us briefly go through various options available in the Cloudways Dashboard and how you can do basic things with Cloudways Dashboard.

Switching Between Server Mode and Application Mode

When you login to Cloudways, you will by-default be redirected to Cloudways Dashboard in the Server Mode where you can see a list of all your servers.

To switch between server mode and application mode, you use the toggle button that you see above the list of Servers as well as Applications. The same can also be done by clicking on the Servers and Applications option in the top-left corner menu.

Cloudways Switch Dashboards

Managing Cloudways Server

Let us First Check how you can Manage your server and Server dashboard settings

1. Adding A Server

If you are in the Server Mode, you can add a new server by clicking on the Add Server option on the right side above the list of servers. This will open up the same interface that we discussed earlier in the Spinning Up VPS Instance section of this Cloudways Review

Cloudways Add Server
2. Recover Server

Once your server is deleted, Cloudways keeps the backup of the server for 15 days. So, if your server was backed up at least once, you can recover your server by using the Recover Server option just besides the Add Server option show above.

3. Miscellaneous Server Options

You can manage your server by clicking on the three dots towards the right hand side of any server in the server mode as shown in the image below. This will open several options that will allow you to Stop, Start, Restart, Delete, Transfer as well as clone the server. You can also find the Add Application option on the same menu which you can use to add more application to the server. 

Cloudways Review

Cloudways Server Dashboard Settings

Since Cloudways does not offer root access, they have added a lot of options to their Server Dashboard. Let us briefly go through each of them.

1. Master Credentials

The master credentials are used to access all the applications on the server through SFTP Or SSH. Since it was a test server, I did not care to hide the details.

Cloudways Review 2022: Master Credentials
2. Monitoring

The monitoring options consists of three tabs. The basic tab option allows you to see basic data like RAM Usage, CPU Usage, Disk Usage as well as Bandwith Usage.

Cloudways Review

The Details Tab allows you to see more detailed data plotted as graph.

Cloudways Monitoring Details
Cloudways also allows you to use New Relic for debugging problems related to application. To use New Relic, you need to first activate it under Manage Services.
3. Manage Services

Manage Services allow you to control core services that you might otherwise need root access to manage. With Managed Services you can restart Apache Webserver, Memcached, MySQL, Nginx and PHP FPM. You also have the option to Enable New Relic as stated earlier and purge the Varnish cache. 

For purging Varnish cache, you can also use the Breeze Cache plugin by Cloudways.

Cloudways Server Manage Services
4. Settings and Packages

The Settings and Packages option again contain 5 different tabs. The Basic Settings Tab allows you to manage Execution Limit, Upload Size, Memory limit etc.

Cloudways Server Settings and Package Basic

The Advanced Settings Tab allows you to easily manage your PHP, MySQL, and Nginx Settings. You can also set the lifetime for Varnish Cache which is 4 hours by default.

The Packages Tab allows you to select your PHP and MariaDB version. You can also enable or disable elastic search and install Redis Cache which is not installed by default on Cloudways.

Cloudways Server Packages

The Optimization Tab allows you to enable automatic disk cleanup. You can also manually cleanup your disk, if needed.

Cloudways Server Optimization

The Maintenance Tab allows you to select a suitable time for the maintenance of server which includes updating your OS and applying security patches.

Cloudways Server Maintenance Window
5. Security

The security option allows you to whitelist your IP for SSH and MySQL access.

Cloudways Server Security
6. Vertical Scaling

The Vertical scaling option allows you to scale up your server. You CANNOT scale down the server. However, for scaling down, you can clone your server to a lower plan.

You can also choose to attach Block Storage within the Block Storage tab.

Cloudways Review 2022: Server Vertical Scaling
7. Backups

Cloudways allows you to take offsite backups. Somehow Cloudways have made taking offsite backups mandatory and they charge you minimum $0.5 for the same. There is no way you can disable the same.

However, if you have a large website, under the Backups Option you can choose the frequency and time of backup as well as retention period for the backups to keep your backup costs in check.

Under the Backups section, you can also manually take offsite backups as well as enable or disable local backups on the server.

8. SMTP

Cloudways does not allow you to send emails from their servers. So, you have to use SMTP Servers for your transactional emails. However, cloudways makes it easy for you to set up SMTP servers.

You can either use your own SMTP server or use Elastic Search, that comes as a paid add-on with Cloudways

Cloudways Review: SMTP Settings

Managing Your Application

To manage your application, you must first switch to the Application mode to reveal the list of all your applications.

1. Add New Application

Once you are into the Application Mode, you will see the Add Application option above the list of applications. On clicking the same, a pop-up will open asking you to select a server on which you want to create the application.

Once you select the server, you can then go on select the Application, Name your App as well as select a project for the App.

Alternately, you can also add a new application in the Server Mode, as discussed earlier.

Cloudways Add Applications
2. Recover Application

Like server, Cloudways also keeps a backup of your applications for 15 days provided they have been backed up at least once. To recover a deleted application, simply click the Recover Application option just besides Add Application option as seen above

Manage Cloudways Applications
3. Miscellaneous Application Options

Clicking the 3 dots on the right side of the application will reveal options allowing you to Delete the application as well as clone the application or create a staging for your application

Application Dashboard Settings

To navigate to Application settings, you must first click on the Applications option in the top menu and then select the application whose settings you would like to adjust.

1. Access Details

If you have multiple applications on the same server, you can restrict the access to other applications by providing your client or developer application specific access details.

Cloudways Review 2022: Application Access Details
2. Monitoring

The monitoring section allows you to monitor your application analytics. You can also check you Access and Error logs for your application.

3. Bot Protection

The Bot Protection option allows you to turn on or off the Bot Protection. Turning on Bot Protection will install the Bot Protection plugin by Malcare on your WordPress Website. You can also see graphs for Traffic Requests and Login Requests

Cloudways Review: Bot Protection
4. Domain Management

Cloudways allows you to easily manage your domain. You can simply enter your domain name either as naked domain or with www, whatever you prefer, and Cloudways will add it to your application. If you are using subdomains, you can also add the same here.

Cloudways Review: Manage Domain
5. Cron Management

As the name suggests, Cron Management option allows you add and manage your Cron Jobs.

6. SSL Certificate

SSL Certificate option allows you to install Let's Encrypt SSL as well as your own SSL certificate. One thing good with Cloudways is that unlike most hosting companies, Let's Encrypt allows you to install Let's Encrypt's Wildcard SSL

Cloudways Review 2022: Installing SSL for Cloudways WordPress Application
7. Backup And Restore

Apart from the Server backup option we discussed earlier, Cloudways also allows you to backup individual applications. Cloudways automatically backups your applications daily. However, you also take manual backups before making any significant changes to your website.

Restoration is just one click with no confirmation prompt. However, Cloudways does makes sure to take a backup before restoring to old backup. As soon as the restoration is complete, you will get an option to Rollback the restoration.

Cloudways Application Backup
8. Deployment Via GIT

Cloudways allows you to deploy your codes to your application directly from GIT Repositories through SSH. To do so, you need to create and download the SSH key.

9. Application Settings

Cloudways also has application-level settings. You can manage several tasks such as enable and disabling of Varnish and SSH access to your application. You can also completely turn off application access. If you are using a WEBP images with a redirect to respective JPEGs and PNGs, you can turn on the WEBP option.

Apart from this you can also manage your PHP FPM Settings and Varnish Settings.

10. Migration Tools

If you are using WordPress you can download their Migration Tool Plugin to migrate your website to Cloudways.

11. Cloudways CDN

Cloudways provides Cloudflare Enterprise CDN as an Addon. It is nominally priced at just $4.99/month/website.

Speed

Cloudways uses a customized Server Stack they refer to as Thunderstack that uses NGINX Web Server as a reverse proxy for apache. Memcached and Varnish cache are activated by default with an option to install Redis Cache.

For database, Cloudways uses MariaDB. Although, if your website is using MySQL, Cloudways won't migrate the database to MariaDB. They also use Varnish Cache for boosting the performance of multimedia websites. Below is how Thunderstack looks like

Cloudways Review

Howevere, does this performance boosting stack translate into fast page load times? Let us find out the same.

Cloudways Speed Review Tests

For the speed tests, I decided to put up Cloudways against Digital Ocean. Since Digital Ocean also offers one-click Litespeed WordPress Installs, I decided to include that too in my speed tests.

Here was my website set-up.

1. Hosting: Digital Ocean, Server: Intel Premium, Server Location: London, Application: Regular Apache WordPress

2. Hosting: Digital Ocean, Server: Intel Premium, Server Location: London, Application: WordPress With LiteSpeed WebServer

3. Hosting: Cloudways, Server: Digital Ocean Intel Premium, Server Location: London, Application: Cloudways Optimized WordPress

For each of the WordPress installs, I used Starter Templates plugin by Astra Themes to install a basic e-commerce website that generated a total of 62 requests and was approximately 1.54 MB in size. Below is the Waterfall chart from one of my tests

Cloudways Test Website Waterfall Chart

As for the size of the Server, initially I conducted tests on 1GB RAM Premium Digital Ocean Servers. However, Cloudways failed miserably probably, especially when compared to Digital Ocean LiteSpeed WordPress Install.

This might be due to additional time lost due to the firewalls Cloudways add. Plus, Cloudways does not recommend 1GB RAM Server for their production site. 

Nevertheless, Cloudways team insisted to carry out tests on their 2GB RAM or higher server and compare the same with their Digital Ocean Equivalent. So I went ahead and conducted these tests

Below are results of the test I conducted from GTMetrix London Servers. To be noted, I conducted tests from each location three times and then recorded the best of 3 results.

1. Cloudways

Cloudways Speed Review From London

2. Digital Ocean Regular WordPress

Digital Ocean London

3. Digital Ocean LiteSpeed WordPress

Digital Ocean LiteSpeed London

As you can see, Digital Ocean with LiteSpeed Server returned the fastest load times. However, the difference was minimal between Digital Ocean LiteSpeed And Cloudways

I then conducted the tests from GTMetrix, Sydney Servers. Below is the result for the same.

1. Cloudways

Cloudways Speed Review From Sydney

2. Digital Ocean Regular WordPress

Digital Ocean Sydney

3. Digital Ocean LiteSpeed

Digital Ocean LiteSpeed Sydney

When tested from Sydney servers, Cloudways turned out to be the fastest. This is great considering that LiteSpeed is considered to be much faster than Apache with NGINX as reverse proxy.

So, if you are looking to go with Cloudways make sure to go with their 2GB RAM or higher servers.

Customer Support

Cloudways support is a sort-of hit and a miss. I had quite a few negative experiences with the Cloudways support team in the past. However, their affiliate manager confirmed that it was the case in the past and more recently they have improved their customer service.

So, just to confirm if that's indeed true I asked three questions to Cloudways support team. The first time I told them that I wanted to use Redis as my object cache and I couldn't figure it out how to disable Memcached. And their support executive was bang-on to point out that unless I configure my cache plugin to use Memcached, it won't be activated. 

Although it did seem that the executive was handling some other customer along with me, the response time was good and much better than my previous experiences with Cloudways team. So that came as a pleasant surprise.

Cloudways Review: Quality Of Support-Image 1
Cloudways Review: Quality Of Support-Image 2

However, the second time, I asked a more straight-forward question about installing LiteSpeed Webserver on Cloudways. 

For the unknown, Cloudways does not provide root access and LiteSpeed isn't an option with their current offering. In fact their affiliate manager told me that although their team is discussing about implementing LiteSpeed Webserver, it won't be immediate and they won't even be able to give any ETA for the same or even confirm if they will actually go ahead to offer the same.

So, I was expecting a quick reply that I cannot install LiteSpeed Webserver. However, I was surprised when the support executive offered to create a Support Ticket. This shows that some of their executive still require a bit more training. Apart from her picture, I have blurred the name of the executive to make sure no action is initiated against the executive.

Cloudways support Review

As for the third question, that was a genuine one as the Cloudways Thunderstack image clearly stated that they offer both MySQL as well as MariaDB database. However, I was just able to switch between various versions of MariaDB. So, I contacted the customer support for the third time.

I was quickly joined by the executive. The response was prompt but it seemed the executive struggle a bit too much phrasing his answers in English. However, it was decent enough for me to understand that Cloudways offers only MariaDB for new websites. However, for migrated websites that use MySQL, it does not migrate the database to MariaDB.

Cloudways Support Review
Cloudways Support Review 2
Cloudways Support Review 3

From the timestamps you can see the conversation lasted for just 9 minutes. So, overall it's a fairly decent customer support. However, if you take into account their quality of support from a couple of years ago, there's a huge improvement.

Alternatives To Cloudways

Cloudways is a great option if you are looking for a budget VPS. However, it is far from perfect. So, if you aren't convinced enough, even after taking their 3 days free trial, below are some options you can consider.

1. Liquid Web

Liquid Web is a premium web hosting company that offers VPS at extremely affordable pricing. Their base plan starts at just $15 per month for a 2GB RAM Server. So that's even cheaper than  Cloudways. However, if you consider the fact that Liquid Web includes cPanel 5-site license in the pricing, it's literally a steal deal as a cPanel License would cost you more than the price of VPS.

And if you are willing to shell out extra $5, at $20 you can get the Liquid Web VPS bundle. With the bundle, apart from 2GB RAM VPS and cPanel license, you also get free CloudFlare Pro License worth $20 and 100GB Acronis Offsite backup. So, if you are a cPanel lover and find the Cloudways Dashboard to be too confusing, there's no reason you should look beyond Liquid Web.

2. WPX Hosting

If you are looking to host only a WordPress website and are here searching for a good Managed WordPress host, WPX Hosting would by far be the option for you. They have excellent customer support team that faster than the fastest with average response time of under 30 seconds.

As for the performance, WPX Hosting uses LiteSpeed WebServer. So, it as fast or better than Cloudways. However, their basic plan starts at $25/month. And if you pay in advance for a year, you get 2 months free, which brings down the monthly cost to $20.83

Final Words About Cloudways Review 2022

If you are looking for a Managed Cloud VPS hosting that is scalable, Cloudways is a great option for you. It is developer-friendly with their hourly billing and ability to transfer servers to other Cloudways account.

So, if you are a developer, you should definitely stick with Cloudways. For Bloggers too, it is a cost-effective solution. However, some non-technical bloggers might find it difficult to use. For them, in this Cloudways Review for 2022, I have included a couple of alternatives.

Cloudways Review 2022: Check Out 10 Pros And 4 Cons
Cloudways Review

Cloudways is one of the fastest growing Cloud VPS Provider. So is Cloudways worth your money? Find it out yourself in this honest Cloudways Review 2022

Product Brand: Cloudways

Product In-Stock: InStock

Editor's Rating:
4.5

About Aquif Shaikh

Aquif Shaikh is a Blogger and Web Hosting Expert from Mumbai. He loves writing, traveling, and sharing his knowledge and ideas with the world. At Blogging Ocean, he writes about blogging tips, web hosting tips, content marketing, and SEO.

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